Authorized Merchant
RV Awning Mats Shipping Information & Order Tracking |
|||||
|
To track your order, simply paste the UPS tracking number you were provided into the box below. Please note that tracking numbers typically arrive about 24 hours AFTER you place your order. If you cannot find a tracking email from us, please check your SPAM folder, particularly AOL users.
Orders are processed each and every day during regular business hours. To figure the approximate day your package should arrive, add 2 BUSINESS DAYS to the number below from the state you are shipping to. Example: I ordered my mats today, TUESDAY and I am shipping to Kansas. Your mats should arrive 3+2 = 5 business days from today, or TUESDAY of next week.
Most orders are shipped the following business day after the order is placed. Orders placed on weekends and holidays will be shipped on the next regular business day, normally on Monday. If there are any problems with your order, feel free to call us toll free at 866-MY RV MAT (866-697-8628) or email us at sales@rvawningmats.com. Shipping & Handling Fees For Items Shipped Inside the USA Continental US States Only (we don't ship to Alaska or Hawaii) Shipping is calculated by the total weight of your order. Our checkout process will automatically calculate the total weight of your order and add the appropriate shipping and handling fee during the final stages of the checkout process. Additionally, you can check the shipping fee before checking out by clicking the "Estimated Shipping Charges" link in your shopping cart.
Shipping & Handling Fees For Items Shipped to Canada:
For Canadian orders, we ship via UPS ground. Canadian orders may have a customs fee added by the delivery driver when the package is dropped off.
WE NOW CHARGE A $25 FEE, ADDED TO THE SHIPPING COST, TO OFFSET LOSSES FROM CUSTOMS FEES DUE THAT GO UNPAID ON ALL CANADIAN ORDERS.
When a Canadian order is placed a customs bill will be sent to the customer and is due. Unfortunately many of these bills go unpaid and end up coming back to us for payment. This bill must be paid. Now we add a $25 fee to offset some of the loss generated by those who do not pay the customs fees, sorry.
Local laws and regulations apply.
If you have any questions or concerns, feel free to email us at sales@rvawningmats.com or call us toll free in the US at 1-866-MY RV MAT. Thank you for your business! |