Fireside Patio Mats warrants the products you purchased from us to be free from defects in both materials and workmanship for 30 days from the date of purchase. The purchaser is entitled to replacement of his/her Fireside Patio Mat in accordance with the following procedures:
WARRANTY SCENARIOS AND SOLUTIONS
Problem: You purchased two of the same 9x12 mats expecting to butt them up against one another to increase your patio area and notice the mats do not match - one mat is a darker blue than the other.
Solution: You can return each mat if it is within the 30 day warranty period but you will lose the shipping fees. If you want an exchange of one mat to attempt to get it to match the other that was previously purchased but not returned, you will have to pay additional shipping fees.
Problem: You purchased a 9x12 mat last week and when you opened it you noticed a hole in the seam.
Solution: Depending on the size of the defect we may (upon furnished proof) offer you a deep discount in the form of a refund to keep the mat you have and use it as is or you can pay the shipping to return the mat to us and we will send you a new mat in it's place.
Problem: You bought a mat 5 months ago and your dog chewed a hole in it.
Solution: You can pay the shipping to return the mat to us and we will send you a new mat for 50% of the retail price PLUS the full shipping cost.
Problem: You bought a mat from a retail store and want to return it to us due to a defect.
Solution: You must take the situation up with the retailer you purchased the mat from and we then will deal directly with the retailer. If we don't directly sell you the mat we cannot refund your money or offer an exchange. We have no record of sale in this situation and cannot confirm your purchase date or purchase price.
Problem: You purchased a 9x12 mat last week and once you opened it you realized you should have purchased the larger 9x18 mat.
Solution: You can pay the shipping to return your mat to us if it is within the 30 day warranty period but you will lose the shipping fees. You will also have to pay an additional shipping charge for us to re-ship the new mat to you as well as any differences in price between the two mats. We only charged you to ship one mat out, not two. Shipping is expensive and we need to account for double-shipped orders.
RETURNS & EXCHANGES
RETURN MERCHANDISE INSTRUCTIONS
Please be familiar with our Return Policy and Warranty above. Customers who want a return for whatever reason must let us know about the return in advance. Please call or email us to discuss the problem.
Please pack the merchandise you are returning to us in an appropriate box, preferably the original box it came in if you still have it available and if it is suitable for what needs to be returned. Add any labels or a copy of the receipt you were given.
5555 W. Linebaugh Ave. Ste. H
Tampa, FL 33624
Customers are required to pay any shipping and handling fees that are incurred to send items back to us. We will pay for the shipping back to you in cases where defective merchandise was sent to you. If the merchandise you originally purchased is unwanted for whatever reason, you are also responsible to pay additional shipping fees to have the merchandise returned back to you in the even you want an exchange.
As soon as your item arrives back in stock it will be inspected for defects and noted and assuming the defects mentioned are present, a new mat will be sent promptly or a refund will be provided depending on the particular circumstances. In certain circumstances you may be required to pay additional shipping charges as outlined above.